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PURPOSE
The Bilingual Operations Agent is responsible forproviding superior customer service through all communications channels to ensure the conversion of shipments to tenders.
Agents must respond to calls and emails in a professional manner, addressing any customer questions or issues.
ESSENTIAL DUTIES & RESPONSIBILITIES
Enter shipments in the TMS platform
Contact pickup and delivery locations to set appointment times, following shipment constraints
Verify accuracy of shipment information with customers
Assist customers with service requests, inquiries, or concerns
Proactively answer a significant number of emails daily
Partner with carrier sourcing representatives to ensure we provide current, competitive rates
Handle a high volume of calls daily
Be available for the on-call covering nights, weekends, and holidays as needed
REQUIRED KNOWLEDGE / SKILLS / ABILITIES
Exceptional attention to detail
Ability to remain focused and driven during high volume email and call days
Arrive to work on time daily, prepared to begin your job
Willingness to learn, improve, and receive coaching / constructive feedback
Must be willing to work through unexpected problems to find a reasonable solution
Ability to help clients recognize areas for improvement in their logistics processes and routings
Detail-oriented and problem-solving skills
Ability to work professionally and effectively with a noscripterse group of innoscriptiduals
Advance technology skills with a strong focus on data entry, Microsoft Office products, and email correspondence
Ability to quickly learn and navigate through multiple systems proficiently
Ability to self-manage and proactively assume tasks, and communications
QUALIFICATIONS
High school diploma, or equivalent
2 years of customer service experience
4 years of freight logistics experience
WORK ENVIRONMENT
The weekly work schedule of this position will be determined based on the organizational needs, it will be subject to change based on business demands and may require work outside of standard business hours.
Must be able to work the required overnight shift hours of 10 : 00pm-6 : 00am CST-MX. This position is fully remote with the option to work in the office located in San Pedro Garza Garcia. Other details
Job Family Mexico
Pay Type Hourly
Hiring Rate $32,000.00